Training Technology at the University of Phoenix

The University of Phoenix uses many different types of Web 2.0 technologies.  University of Phoenix uses podcasts to disseminate information from the company’s top leaders, such as the president of the university, to thousands of employees.   Employees are alerted to podcasts either via email or a news feed page.  This allows employees to view the podcasts when it is convenient for them.  The company also utilizes webinars frequently for trainings.   The webinars are created by a four person instructional design team for trainings on topics such as new degree programs and compliance trainings such as ethics or harassment.   However, for training regarding the soft skills, it seems each division creates their own training materials.   Increased collaboration between divisions regarding training for soft skills would be more efficient.  The company is large, so communicating across divisions is naturally a challenge.   However, given the technology resources the university has, creating videos or standardized trainings regarding soft skills would reduce the time each division spends on creating training materials.